Frequently Asked Questions

If your answer you seek isn’t covered below, feel free to send us a message via our Contact Page

  • 1. What is a Concession ticket?

    Glad you asked! A concession ticket includes little and big kids (aged 3-14), full time students, pensioners, seniors and health care card holders.

  • 2. What is a Toddler ticket?

    A toddler ticket covers your bubs aged 2 and under.

  • 3. Do I have to pay for a Toddler ticket?

    No, toddlers are FREE! Just make sure you register them in order to get a super cute t-shirt.

  • 4. What is a Family ticket?

    A family ticket covers the following combinations:

    • FAMILY OF 4: two adults and two kids aged 3-14. Toddlers under 3 are FREE but make sure to get an additional ticket for them
    • FAMILY OF 3: maximum two adults or maximum two kids aged 3-14. Toddlers under 3 are FREE but make sure to get an additional ticket for them

    All family tickets, in any combo, are $90 (excluding G.S.T. and transaction fees).

    Got a bigger fam? No dramas! Add an additional family member using the correct ticket type at checkout.

  • 5. Can I add a Toddler ticket to my Family ticket?

    Of course! Just make sure to add a TODDLER ticket to your order.

  • 6. My family is bigger than 4, how can I add extra tickets?

    No problem! You can add extra individual tickets to a family ticket on the registration form.

  • 7. I'm interested in registering my company to run in the race. How do I register?

    Great! We love having larger groups. Select the Team registration type and create a team with your company name. You will then get your own team page where you can register and invite additional people. If you are looking to bring over 50 people or need an option to “Pay Later”, please use the Contact email to get in touch.

  • 8. I'm interested in registering my school to run in the race. How do I register?

    That’s what we like to hear! We love having schools at Run Australia. Select the School registration type and create a team with your school name. You will then get your own team page where you can register and invite additional people. If you are looking to bring over 50 people or need an option to “Pay Later”, please use the Contact email to get in touch.

  • 9. I booked the wrong city - can I change my ticket?

    Of course! Everyone does something silly once in a while. Contact our support team via the Contact page and we will sort you out.

  • 10. I booked the wrong event or want to change my event - can I change my ticket?

    Yes – in most cases! Changes to different events for the same ticket type are permitted, so Adult 12km to Adult 6km would be fine. Contact our team via the Contact page and we will sort you out.

  • 11. I booked the wrong T-shirt size - how do I change?

    No need to change! We will be able to accommodate your T-shirt size change onsite at registration.

  • 12. Do toddlers still get a T-shirt?

    Yes, they sure do!

  • 13. How much is the t-shirt?

    The t-shirt is FREE and included in your registration. What a win!

  • 14. Do I need to bring my ticket on the day?

    Yes please! On race day, make sure you bring your Eventbrite ticket in hand, or show it to us on your phone, and we’ll quickly get you into the event so you can start running!

    Didn’t get your Eventbrite ticket emailed to you? Go to eventbrite.com/gettickets

  • 15. I can't find the email with my ticket

    Ah, technology! Search for “Run Australia” in your inbox and check your Spam folder. If you still can’t find it, use the Contact page to let us know and we will resend for you.

  • 16. How do I set up a Team?

    Once you have selected your city (Ballarat or Geelong), you will be asked to select a Registration Type. When selecting Registration Type select ‘TEAM’ to join or create a team. Easy!

  • 17. How do I invite people to my team?

    Once you have set up your team by selecting the correct registration type, and created a unique team name, you will be able to invite friends, family and colleagues – whoever you like! Just share your unique team name with them so they know which one to join.

  • 18. How do I join a team?

    Get your team organiser to share the unique team name with you, select the “TEAM” registration type on the website and enter the name of the team you want to join. Easy!

  • 19. How do I use a promo code?

    Lucky you! When choosing a ticket you will see a link to at the top of the form to “Enter code here”. Enter your code and you’ll be able to purchase a ticket.

  • 20. How much of the ticket goes to charity?

    100% of ticket sales go to your city’s cause, excluding GST and transaction fees. That’s right, 100%!

  • 21. Can I get a refund?

    Unfortunately, there are no refunds, but rest assured your money will still go towards supporting the Run Australia causes.

  • 22. Can I walk the 12km?

    You can walk the 12km event – however this isn’t something we recommend! The same time cut offs will still apply, meaning you will need to be able to walk at over 6km/per hour for 2 hours. Why not aim for the 6KM run instead?

  • 23. Can I enter on the day?

    Absolutely! Entries will be taken on the day at the registration tent from 6.30am, right up until your chosen event starts.

  • 24. What happens if I register and then don't do the event?

    Never fear! You don’t need to notify the organisers if you are unable to participate on the day. Your number plate and timing tag is disposable so you don’t need to return them to us. However, unfortunately you can’t transfer your number plate to another person to use.

  • 25. What if I lose my race number?

    If you lose your race number between when you collect it and the start of the race, don’t worry! Feel free to contact us on the email address for your local run (see Contact page) and we’ll help you.

  • 26. What payment will show up on my credit card statement?

    Your credit card statement will show EB *RUN AUSTRALIA as the debtor.

  • 27. Is my registration fee tax deductible?

    In this case, your registration fee is not tax deductible. While the whole of your registration fee (not including GST and transaction fees) goes directly to the local cause, you are participating in an event and receiving a service. Therefore, it does not qualify as a tax deduction.

    However, you get to keep healthy and feel good about contributing to the community while doing it – that’s a win!

  • 28. Can I use my iPod on the course?

    As much as everyone loves a good motivational tune, we encourage you not to wear headphones to listen to music on the day. The Run Australia events have an AMAZING atmosphere and on course entertainment, and we don’t want you missing out on anything along the way.

  • 29. Can I bring my dog/other pet to run/walk with me?

    That would be SO cute but unfortunately, for safety reasons, animals aren’t permitted on the course. 

  • 30. Can I ride my bike alongside a friend who is running?

    For safety reasons, unfortunately bikes, skateboards and rollerblades are not permitted on any of our courses.

  • 31. Can I push a pram in the event?

    Sure can! Prams and wheelchairs are the only wheels we can allow on the course. Bikes, skateboards and rollerblades will have to wait for another day!

  • 32. What should I wear?

    Runners – comfy running gear and shoes suited to running on road surfaces come highly recommended! It’s best to wear clothing that you’ve trained in before – nothing worse than being uncomfortable on race day!

    Walkers – wear something comfy that will carry you through your 6km event.

    Here’s a bit of a Race Day Checklist for event day. Don’t leave home without the following bits and pieces:

    • Running/walking shoes
    • Running/walking clothing
    • Warm clothes to change into (rain jacket if required)
    • A bag to put your clothing in if you intend to use the bag storage area
    • Race plate (bib)
    • Money for post-event refreshments & snacks
    • Event info … that way you’ll know where to go, where to park and all that fun stuff!
  • 33. Where can I leave my bag?

    There will be a designated area for you to leave your bags on event day. If all of your belongings are in a closed bag that is clearly marked with your race number, then feel free to drop it off at the bag security area and we’ll take good care of it! Remember not to leave valuables in your bag

  • 34. Will there be a warm up?

    Yes, and boy are we excited about it! There will be an aerobics warm up prior to the 12km and 6km run events and we promise it will be a whole lot of fun! Keep an eye on the website for further details – coming soon.

  • 35. Will I be timed during the event?

    We’ll be using an electronic timing system to time all participants in the 12km and 6km runs (you’ll find this attached to the back of your race plate). As the 6km walk is a non-competitive event it won’t be timed.

  • 36. Where can I find my results?

    We’ll give you a big shout out in the local paper on the Monday after event day! You can also view results on your local run website page in the few days following the event.

  • 37. What is the location of my city's event?
    • Run Geelong: Third Oval, Eastern Park Circuit, Eastern Park, Geelong
    • Run Ballarat: South Gardens, Ballarat Botanical Gardens, Ballarat
  • 38. WHAT TIME DOES THE EVENT VILLAGE OPEN?

    Our Event Village opens bright and early from 6.30am for registration collection and pick up. The Event Village is home to all the fun activities, so make sure you come down for your pre-race warm up and stay for the festivities after your race.

  • 39. WHAT TIME DOES MY RUN START?

    The 12km Run will start at 7.30am, the 6km Run at 8.15am, the 6km Walk at 8.25am and the 1km Kids Run at 11am.

  • 40. WHAT TIME DOES THE EVENT VILLAGE CLOSE?

    The Event Village will close by early afternoon, so make sure you get down nice and early to make the most out of all the fun activities we have planned!

  • 41. CAN I VOLUNTEER?

    YES PLEASE! Just click the link for your preferred location, Ballarat or Geelong.

  • 42. WILL THERE BE FOOD AND DRINK AVAILABLE?

    We’re going to have more yummy food and drinks than you can poke a stick at! Make sure you come down to the Event Village nice and early to check out all that’s on offer!

  • 43. CAN I COME AND WATCH WITHOUT PAYING?

    Yes of course, the more the merrier we say! Spectators are more than welcome to come along and support friends & family and join in the festivities within the Event Village.

  • 44. HOW DO I ENTER THE EARLY BIRD COMPETITION?

    Easy! All you have to do is register for any run before Sept 22nd 2017, and you will automatically go into the draw to win a family trip for 4 to the Gold Coast with VIP Magic Passes to Warner Bros. Movie World, Sea World, Wet ‘n’ Wild Gold Coast & Paradise Country. Valued at over $4,000!

    Click here for terms and conditions.